Reimbursement of goods
We accept refund requests on our site for products that meet one of the following requirements:
- the property is not as described;
- the good is the wrong size;
- the good does not meet the expectations of the user.
Refund requests can be made within 30 days of receipt of your goods.
Returns can be made in person at the following locations: Same location as pickup
Please follow this procedure to return your items by mail:
Pack the item, taking care to wrap it to protect it from shocks. Send it by Canada Post by paying the shipping costs (which will be reimbursed at the same time as the article) Indicate the same address as the pick-up.
- Against any manufacturing defect.
Limitation of Liability
Sandra Loubert or one of her employees will be held responsible for any problem arising from this site. Nevertheless, Sandra Loubert and her employees will not be held responsible for any problem resulting from any irregular use of this site.
As a user, you hereby indemnify Sandra Loubert from any and all liability, costs, causes of action, damages or expenses arising out of your use of this site or your violation of any of the provisions set out in this document.
This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.
For EU residents, GDPR is the applicable law governing this document. In the event of any inconsistency between a provision of this document and the GDPR, the rules of the GDPR will take precedence.
If at any time any of the provisions set forth herein are held to be inconsistent or invalid under applicable law, such provisions shall be deemed void and shall be severed from this document. All other provisions will not be affected by law and the rest of the document will still be considered valid.
These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we run our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by email of changes to these terms or we will post a notice on our site.
Please contact us if you have any questions or concerns. Our contact details are as follows: